Privacy Policy – 123pk Gaming Platform

1. Introduction

This Privacy Policy applies to all users of the 123pk platform, including the website at 123pk.win and the 123pk mobile application available for Android and iOS. It explains how we handle your personal information when you register, log in, make deposits or withdrawals, place bets, play live casino or slot games, or contact our support team.

By using 123pk, you agree to the data practices described in this policy. If you do not agree with how we handle personal data, please do not use the platform. This policy should be read alongside our Terms and Conditions, which together form the complete agreement governing your use of 123pk.

We review and update this policy as the platform evolves. The date at the top of this page reflects when the policy was last revised. Continued use of 123pk after updates are published means you accept the revised terms.

2. Data We Collect

123pk collects personal data in three main ways: information you provide directly, information generated through your use of the platform, and information received from third-party payment providers and verification services.

Information you provide directly:

• Full name, date of birth, and gender provided during account registration.
• Contact details including mobile number and email address.
• Identity documents submitted during account verification (CNIC or equivalent).
• Correspondence with our support team via chat, email, or in-app messaging.
• Account preferences, deposit limits, and responsible gaming settings you configure.

Information generated through your use of 123pk:

• Betting history, game play records, and transaction logs (deposits, withdrawals, bonuses).
• Login timestamps, IP addresses, and device identifiers.
• Session duration and navigation patterns within the platform.
• App crash reports and performance data when using the 123pk mobile app.

Information from third parties:

• Transaction confirmation data from JazzCash, Easypaisa, Raast, bank partners, and other payment providers.
• Identity verification results from KYC service providers used to confirm your age and identity.
• Fraud risk signals from payment processors to help identify suspicious transactions.

3. How We Use Your Data

123pk uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data in ways that are unrelated to your account or the services you have signed up for.

The main purposes for which we process your data are:

• Account management: Creating and maintaining your account, verifying your identity, and processing login requests.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported mobile wallets.
• Gaming services: Enabling sports betting on cricket, PSL, T20 internationals, football, esports, live casino, slots, fish games, and all other platform features.
• Bonus and promotion management: Tracking wagering requirements, applying bonuses to your account, and verifying eligibility for specific offers.
• Fraud prevention and security: Monitoring accounts for suspicious activity, detecting unauthorised access, and protecting the platform from abuse.
• Customer support: Responding to your queries, resolving disputes, and managing account-related requests.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators and ensuring our tools — deposit limits, cooling-off periods, and self-exclusion — work correctly.
• Platform improvement: Analysing aggregated usage data to improve game selection, navigation, load times, and overall player experience on the app and website.
• Communications: Sending you account notifications, security alerts, and (where you have opted in) promotional messages about bonuses, new games, and PSL betting markets.

4. Who We Share Data With

123pk does not sell or rent your personal data to any third party. We only share your information with external parties where it is necessary to deliver our services or comply with our obligations. The categories of third parties who may receive your data are:

• Payment providers: JazzCash, Easypaisa, Raast, and partner banks receive the transaction data required to process your deposits and withdrawals in PKR. These providers operate under their own privacy policies.
• Identity verification services: KYC providers may receive your name, date of birth, and identity document details to verify your age and identity as required for account approval.
• Game content providers: Live casino and slot game providers may receive a player identifier and session token to load games within the 123pk platform. They do not receive your full identity or financial data.
• Technology and infrastructure providers: Hosting, analytics, and security service providers who process data on our behalf under strict data processing agreements.
• Fraud and risk management services: Platforms that help us identify suspicious transactions or account activity share risk signals with us and may receive limited technical data (such as IP addresses and device identifiers).

All third parties who handle your data on our behalf are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared. We do not authorise them to use your data for their own unrelated purposes.

5. Payments and KYC Verification

As a platform handling real-money transactions in PKR, 123pk is required to verify the identity of players before processing withdrawals or in response to risk signals during account activity. This process is commonly referred to as Know Your Customer (KYC) verification.

During a KYC check, you may be asked to provide:

• A copy of a valid identity document such as your CNIC.
• Proof of your registered payment method (for example, a screenshot of your JazzCash or Easypaisa account showing your registered mobile number).
• A selfie or photo for identity matching purposes in some cases.

Documents submitted for KYC are handled with strict confidentiality. They are used solely for identity verification and fraud prevention. We do not use KYC documents for marketing or share them with unrelated third parties.

Regarding payment data specifically: 123pk does not store full card numbers, mobile wallet PINs, or bank account passwords. Payment credentials are entered directly into your payment provider's secure interface. We receive only a transaction confirmation reference and the amount processed.

6. Cookies and Tracking Technologies

123pk uses cookies and similar tracking technologies on the website and mobile app to make the platform work correctly and to improve your experience over time. A cookie is a small text file stored on your device when you visit a website.

The types of cookies we use are:

• Essential cookies: Required for the platform to function — keeping you logged in, remembering your language and currency preference (PKR), and maintaining your session while you navigate between pages.
• Security cookies: Help us identify and prevent fraudulent login attempts and unusual account activity.
• Performance cookies: Collect anonymised data about how players use the platform — which pages are visited most, where errors occur, and how long pages take to load. This data is used to improve the platform and never to identify you individually.
• Preference cookies: Remember settings you have chosen, such as notification preferences, responsible gaming limits, and game display options.

You can manage cookie preferences in your browser settings. Blocking essential cookies may prevent parts of the platform from working correctly, including login and deposit functions. Performance and preference cookies can be disabled without affecting core functionality.

7. Data Security

Protecting your personal data is a core responsibility we take seriously at 123pk. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction.

• Encryption: Data in transit between your device and our servers is protected using TLS (Transport Layer Security). Sensitive data stored on our systems is encrypted at rest.
• Access controls: Access to personal data within 123pk is restricted to personnel who need it to perform their job functions. All staff with data access are bound by confidentiality obligations.
• Infrastructure security: Our platform is hosted on secure infrastructure with firewalls, intrusion detection, and regular security audits.
• Account security: Password hashing, login attempt monitoring, and session management are all in place to protect your account from unauthorised access.

While we use commercially reasonable security measures, no online platform can guarantee absolute security. In the event of a data breach that could affect your rights or interests, we will notify you in accordance with our obligations and take immediate steps to contain the incident.

8. Data Retention

123pk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to meet our legal and operational obligations.

• Active accounts: While your account is open, we retain all data needed to provide our services, process transactions, and maintain account history.
• Closed accounts: Following account closure, core identity and transaction records are retained for a minimum period to satisfy standard record-keeping obligations and to handle any post-closure disputes or withdrawal requests.
• KYC documents: Identity documents submitted for verification are retained for the period required by our KYC obligations and then securely deleted.
• Support correspondence: Records of support interactions are kept for a defined period to allow follow-up and dispute resolution.
• Marketing data: If you have opted out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.

9. Your Rights Over Your Data

As a 123pk player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your account details and we will respond promptly.

• Right of access: You can request a copy of the personal data we hold about you, including your account details, transaction history, and any KYC documents on file.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For certain data types (such as registered name or date of birth), verification may be required before changes are made.
• Right to deletion: You can request deletion of your personal data. Note that we may need to retain certain records to comply with our obligations — in which case we will explain what data must be kept and why.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to opt out of marketing: You can withdraw consent for marketing communications at any time through your account settings or by contacting support.
• Right to data portability: You can request your account data in a structured, commonly used format for your own records.

We aim to respond to all data rights requests within a reasonable timeframe. If your request is complex or involves a large volume of data, we may require additional time and will keep you informed of progress.

10. Minors and Under-18s

123pk is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the account registration process, and additional checks may be requested at any point during an account's lifetime.

If we discover that personal data has been collected from a person under 18, we will immediately close the associated account, void any bets placed, and delete the data in question. Any funds deposited by an underage user will be returned via the original payment method after verification, with no winnings applied.

If you are a parent or guardian and believe a minor has registered on 123pk without your knowledge, please contact our support team immediately so we can investigate and take appropriate action.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how 123pk operates, the payment methods we support, or the tools we use to deliver our services. When we make material changes, we will update the "Last Updated" date shown at the top of this page.

For significant changes that affect how your data is used, we may also notify you directly via your registered email address or through an in-platform notification. We recommend reviewing this page periodically so you are always informed about how your information is handled.

Continued use of 123pk after a policy update has been published will be taken as your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to our support team. We are available 24 hours a day, 7 days a week.

You can also review our Terms and Conditions and Responsible Gaming pages for more information about how 123pk operates and what protections are in place for players.